Return Policy

At wosivo, we want you to love every item you purchase. If you are not completely satisfied with your order, we are happy to assist you with a return or exchange according to the guidelines below.

Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must meet the following conditions:

• Items must be unworn, unused, and in original condition.
• Items must have all original tags attached.
• Items must be returned in the original packaging.
• Items must not show any signs of damage, washing, or alteration.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Final sale items.
• Discounted items marked as non-returnable.
• Items that have been worn, washed, damaged, or altered.
• Gift cards.
• Accessories and personal care items, if applicable.

Return Process

To start a return, please contact our customer service team with:

• Order number.
• Reason for return.
• Photos of the item, if the item is damaged or defective.

Please email us at:

Email: service@wosivo.com

Our customer support team will review your request and provide return instructions.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping method when returning your order, as wosivo is not responsible for lost return packages.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Exchanges

If you need a different size or item, please contact our customer support team. We will assist you with the exchange process based on product availability.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from your order, please contact us within 7 days of delivery. We will work quickly to resolve the issue.

Order Cancellation

Orders can be canceled within 24 hours after purchase. Once an order has been processed or shipped, cancellation requests may no longer be accepted.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: service@wosivo.com
Address: 211 Birchwood Ave, Elmira New York 14903, United States

Thank you for shopping with wosivo. We appreciate your trust and are committed to providing you with quality products and excellent service.